Our Customer Committment

Performance and reliability

We know that internet downtime is costly, especially for business, so we provide Service Level Agreements (SLAs) for our business services. SLAs mean that we will compensate you for shortfalls in service delivery, should they occur for any reason. See which services are covered our SLAs.

Customisable solutions

Most ISPs offer a range of standard plans. Highway1 is different. We were one of the ISP pioneers and we understand the technology at a deep level. We have the expertise to customize solutions to meet special business requirements.

One-to-one service

We understand the needs of business. We know you don’t have time to wait in a phone queue or speak to multiple operators. When you call Highway 1, the person who answers usually knows you and your business and can action your request. It’s all part of the service.

Reseller Channel

Highway 1’s model is based on channel partners who introduce our internet services to their customers. If your IT service providers are authorized Highway 1 Channel Partners, you can access our premium internet services through them. If not, please ask them to apply.

Real value

All ISPs are not the same yet their services look the same on paper. We’ve built our business on delivering premium internet services, dedicated support and choices of plans that make a real difference to businesses.